For decompressed mattresses, we suggest having the item donated to a non-profit organizations such as the Salvation Army, Goodwill, Habitat For Humanity, the Red Cross, and/or donationtown.org since they do provide free local pick ups. You can also donate to local churches or any non profit organization of your choosing so long as you are able to get a proof of donation or a receipt. Once you have the proof of donation, have it sent to firstname.lastname@example.org so we can initiate the refund.
If you are unable to donate the mattress to a non-profit organization or a local church, we advise that you dispose of the item at any local mattress disposal or recycling center in your area. There are some organizations that will provide free pickups for large furniture disposals such as mattresses. Be sure to ask for proof of your disposal receipt with the address and contact number of the place of disposal and/or photos of the item being retrieved from your possession, which you can then forward to email@example.com to begin the review process.
NOTE: This policy applies to mattresses purchased at zinus.com covered by the Zinus Return and Exchange Policy. If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer.