No sweat. If you live in the U.S. and you purchased one of our products right here on Zinus.com, you have more than three months! We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new Zinus product in the comfort of your own home. If you’re not in love with your new home addition, we’re happy to refund your purchase.
To receive your refund, we ask that you please donate or dispose of your item. We’ll require proof (such as a donation receipt or picture of the product disposed) before processing your request.
When that’s all in order, please submit this form for return authorization. For decompressed mattresses and/or toppers, please reach out to us for special refund instructions.
A refund will be generated back to the original form of payment within 2-5 business days.
If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer.
Useful Link: Customer Support Request Form