Want to return? Here’s what to do.
We want you to LOVE every Zinus purchase. So if you only like it, you can return it within 100 days for a full refund. No sweat. If you purchased one of our products right here on Zinus.com, you have more than three months! We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new Zinus product in the comfort of your own home.
The item must be returned in good condition—no drool, stains or mysterious smells—with the necessary paperwork, parts, and accessories to ensure full credit. Oh, and proof of purchase will be required.
When that’s all in order, please submit this form for return authorization. We’ll send you a prepaid return label and instructions for arranging a FedEx pick up. For decompressed mattresses and/or toppers, please click here for special instructions.
After we receive the returned item, a refund will be generated back to the original form of payment within 2-3 business days. NOTE: This policy applies to mattresses purchased at Zinus.com and are covered by the Zinus Return and Exchange Policy. If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer.
Useful Link: Customer Support Request Form