Cancel Your Order Zinus Support June 20, 2019 19:02 Updated If you have placed your order via Zinus.com, you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request here. Useful link: Customer Support Request Form. Related articles How much is shipping? Can I pay for expedited shipping or request delivery on a specific date? Zinus Warranty Policy Where can I register my Zinus product? What if my mattress doesn't reach its intended thickness? How do I claim warranty?