Cancel Your Order Updated June 20, 2019 19:02 If you have placed your order via Zinus.com, you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request here. Useful link: Customer Support Request Form. Related articles What is Zinus' return and exchange policy? How much is shipping? Can I pay for expedited shipping or request delivery on a specific date? What is your typical delivery timeline? Return Instructions for a Decompressed Mattress/Topper I purchased one of your products through an online retailer and now I would like to return or cancel my order. Who should I contact? Do I need to be home to receive my Zinus delivery?