Cancel Your Order Updated June 20, 2019 19:02 If you have placed your order via Zinus.com, you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request here. Useful link: Customer Support Request Form. Related articles What is Zinus' return and exchange policy? How much is shipping? Can I pay for expedited shipping or request delivery on a specific date? What is your typical delivery timeline? Return Instructions for a Decompressed Mattress/Topper Do I need to be home to receive my Zinus delivery? How long can I try out a Zinus product? What if I change my mind after a month?