Want to return? Here’s what to do.
We want you to LOVE every Zinus purchase. So if you only like it, you can return it within 100 days for a full refund. If you purchased your Zinus product at any of our partner sites, then house rules apply and your return window and conditions are defined by that specific retailer.
The item must be returned in good condition—no drool, stains or mysterious smells—with the necessary paperwork, parts, and accessories to ensure full credit. Oh, and proof of purchase will be required.
When that’s all in order, please submit this form for return authorization. We’ll send you a prepaid return label and instructions for arranging a FedEx pick up. For decompressed mattresses and/or toppers, please reach out to us for special refund instructions.
After we receive the returned item, a refund will be generated back to the original form of payment within 2-3 business days.
Useful link: Customer Support Request Form.