A little bit of wonder shipped right to your door with the Zinus Cooling Hybrid Gel Foam Mattress.Shop Mattresses
We're here to help.
Due to the pandemic of coronavirus (COVID-19), the strength of our support staff has been impacted globally and while we’re doing everything we can to continue to serve you, we are also supporting our team members who may need to stay home because they are unwell or if they need to care for an immediate family member. Our customer support team will be available Monday-Friday between 8 am-6 pm PST starting March 18, 2020, until further notice.
You may experience longer than usual response times but we thank you for your patience and understanding as we navigate through these unchartered times.
Looking for answers? You've come to the right place. Our FAQs have facts, figures, and all the wisdom of a privately-schooled octopus (they're all brains).
Can't find the answers you're looking for?
Our all-knowledgable agents are standing by and ready to help.
Live chat with an Agent
Submit A Request
Send us a message
Frequently Asked Questions
All of our mattresses have been tested and meet the requirements of the Cigarette Smoldering Text (16 CFR Part 1632) and the Open Flame Test (1633-Federal flammability).
Yes Zinus is CertiPUR-US® certfified! Since most people spend so much time in bed, we feel like they should be snuggling on the healthiest of foams.
Certified foam is:
Made without ozone depleting substances
Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
Made without mercury, lead and heavy metals
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
We strive really hard for perfection, but despite our best efforts, mistakes do happen. In case there are any faults in the materials you receive or any kind of manufacturing defect, we'll make sure you are taken care of as fast as you can say, “There’s a box on my doorstep.”
If you'd like to start a warranty claim process, please submit a warranty claim request.
No sweat. If you purchased one of our products right here on Zinus.com, you have more than three months! We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new Zinus product in the comfort of your own home.
When that’s all in order, please submit this form for return authorization. We’ll send you a prepaid return label and instructions for arranging a FedEx pick up. For decompressed mattresses and/or toppers, please reach out to us for special refund instructions.
The item must be returned in good condition—no drool, stains or mysterious smells—with the necessary paperwork, parts, and accessories to ensure full credit. Oh, and proof of purchase will be required.
After we receive the returned item, a refund will be generated back to the original form of payment within 2-3 business days.
If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer.
Useful Link: Customer Support Request Form.
You won’t need a box spring when you have this SmartBase. All you’ll need are two capable hands, about ten minutes of assembly time, and a wonder-filled imagination.Shop Smartbases
It’s got style. It’s got grace. And it’s also incredibly easy to assemble. What’s not to love about the Modern Classic Tufted Platform Bed Frame?Shop Platform Beds