Cancel Your Order Updated 13 April 2021 18:59 If you have placed your order via Zinus.com, you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request here. Useful link: Customer Support Request Form. Related articles I purchased one of your products through an online retailer and now I would like to return or cancel my order. Who should I contact? What is Zinus' return and exchange policy?