Due to the pandemic of coronavirus (COVID-19), the strength of our support staff has been impacted globally. You may experience longer than usual response times.
Looking for answers? You've come to the right place. Our FAQs have facts, figures, and all the wisdom of a privately-schooled octopus (they're all brains). Our all-knowledgable agents are standing by and ready to help.
SHIPPING DELAYS: While our warehouses are staffed to support your orders, we are currently experiencing shipping delays due to constraints within our shipping partner network. Subsequently, it may take up to 25 business days for your order to ship and for you to receive a shipment confirmation. We thank you for your patience and understanding as we navigate through these uncharted times.
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All of our mattresses have been tested and meet the requirements of the Cigarette Smoldering Text (16 CFR Part 1632) and the Open Flame Test (1633-Federal flammability).
Yes Zinus is CertiPUR-US® certfified! Since most people spend so much time in bed, we feel like they should be snuggling on the healthiest of foams.
Certified foam is:
Made without ozone depleting substances
Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
Made without mercury, lead and heavy metals
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
We strive really hard for perfection, but despite our best efforts, mistakes do happen. In case there are any faults in the materials you receive or any kind of manufacturing defect, we'll make sure you are taken care of as fast as you can say, “There’s a box on my doorstep.”
If you'd like to start a warranty claim process, please submit a warranty claim request.
No sweat. If you purchased one of our products right here on Zinus.com, you have more than three months! We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new Zinus product in the comfort of your own home.
When that’s all in order, please submit this form for return authorization. We’ll send you a prepaid return label and instructions for arranging a FedEx pick up. For decompressed mattresses and/or toppers, please reach out to us for special refund instructions.
The item must be returned in good condition—no drool, stains or mysterious smells—with the necessary paperwork, parts, and accessories to ensure full credit. Oh, and proof of purchase will be required.
After we receive the returned item, a refund will be generated back to the original form of payment within 2-3 business days.
If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer.
Useful Link: Customer Support Request Form.
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For media and press inquiries please reach out at media@zinusinc.com